Being a fairly large company we set up a new site where found ourselves using a local one man IT company to help us grow our business, within months we spent thousands on what we were lead to believe to be the right way and more to the point the only way to grow our business and support our 21 field staff. Only when we started having IT issues did we realise we had some concerns, Days would pass even weeks before we would finally get hold of support to then be told its not them. Due to the lack of support we were experiencing a lot of down time within the office and out on the field, time is money and this was costing us thousands in down time.
I took the decision to look for a new IT Support company and I soon found Rawson IT, a local company with an enthusiastic team and amazing after care support portal. We met up for a quick and friendly chat were Craig Davies the MD of Rawson IT offered me the solution to all my problems and Guaranteed to save me money not just in down time but in systems we currently used that we did not require. I can say the man delivered and his team of experts in the back office have been outstanding. No problem too small for them, they treat everything the same. I now have a system I can safely say won’t fail and the support team to ensure its always on track.
Big thanks to Craig and his team for being there.
Mike, Landscaping Contractor
We had been looking at changing our IT provider for some time due to outgrowing the capabilities (time) of the previous supplier, we looked at several firms but the one that sprang out due to offering answers to any of the issues we had in joining 2 offices together was Rawson IT with Craig and Dom being very knowledgeable and professional.
The final decision to switch was not easy with the thought of ‘what if it goes wrong?’ however Craig advised that disruption would be minimal and this proved to be the case. Since having Rawson on board we have improved our system in terms of security and capability and any issues we have had have all been dealt with within agreed timescales; the majority of issues have been dealt with there and then over the phone and remote access. Basically they do what it says on the tin and I wish we had changed earlier.
Patrick Cheshire, Wrexham Solicitor
The majority of businesses, if not all, have been affected by the present Covid19 situation. Not only do they now need to think about what work is coming, what employees they have and how they can work from home, but they also need to know that their information is secure whilst the employees are accessing their emails and files whilst away from their usual place of work.
Craig and his team at Rawson have been extremely helpful in setting up our systems allowing us to carry on working remotely in the safe knowledge that our information is safe.
Nothing is too much trouble for team Rawson and it is great that you can contact somebody even when working in the evening. Thanks to all from Gittins McDonald Solicitors
Gittins Mcdonald Solicitors
Great communication and technology is at the heart of our business. Earlier this year we implemented a site wide replacement of our phone system. The transfer project was implemented by Rawson IT Services, this was completed on time and feedback from users was the transition was seamless and flawless.
Timing of the new systems implementation and its ability to direct landline calls direct to users mobile phones (as if in the office) supported our business with the recent Covid restrictions and some of our team working from home. In addition the 3CX video and conferencing facility served us perfectly through difficult communication issues caused by the corona virus situation. Our business would have no hesitation in recommending the 3CX phone system, supported by the Rawson IT Services team.